I've been using CRM's and DMS's for nearly 20 years. While no system is perfect, the latest edition of ShiftPoint makes a serious run at it. As an independent dealer with 2 locations, ShiftPoint allows a synchronization between our locations that's streamlined our business and given our customers a sense of professionalism and consistency. Once the Customer is entered, everything from that point forward is dedicated to making their experience as trouble free as possible.